Q. How do purchase my order on the site?
To order your purchase:-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “View Cart” to change the product quantity or click “Checkout” to proceed your payment for the products.
3. You’ll reach a log in page where you need to log in to your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
4. You’ll need to confirm your shipping address on the “Shipping Address”.
5. From here, you need to select your shipping methods.
6. Next, you’ll need to choose your payment method then click.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
8. Click “Place Order” to complete the order.

Q. What are the payment methods available?
myroyalmarket.com offers various kind of Payment Methods as shown below:-
Visa or Mastercard / Bank Transfer in some countries

Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “My Account” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still on pending status.

– Please send an email to our customer service email at support@royal-malaysia.com or to our WhatsApp with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be canceled.

Q. What is the product’s transaction currency?
We accept more than 10 currencies.

Q. How long does the delivery usually take?
Delivery usually will take about 3 to 5 working days for the express service and 10 to 20 working days for the standard service, it will depend on the country.

Q. I still have doubts!
Sorry that we’re unable to clear your doubts on the F.A.Q page. Please kindly send us an email to support@royal-malaysia.com or contact us on WhatsApp for us to clear your doubts.